GR
George R
1 reviews | Active since Mar 2009
18 Mar 2022, 11:32
13 Days, and payment still not reflecting on account
How is it possible that payments made from the Vodacom application on 5 March are still not reflecting on the account, and still I am getting calls that my account is in arrears? After numerous phone calls, submission of bank statement Vodacom still does not allocate the payment?
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Replies (2)
Vodacom's replyOfficial
18 Mar 2022, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2022, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GR
George R's updateReviewer Update
18 Mar 2022, 14:32and how will this solve the problem. I am getting the same lame answer when talking to them - a delay in processing payments from the Vodacom Application. If the application is not working rather not offer it to customers. Making your problem now mine. This is unacceptable. I want this resolved.
GR
George R's update18 Mar 2022, 14:32
Reviewer Update
and how will this solve the problem. I am getting the same lame answer when talking to them - a delay in processing payments from the Vodacom Application. If the application is not working rather not offer it to customers. Making your problem now mine. This is unacceptable. I want this resolved.