12 years of no problems.. UNTIL..

Item: Vodacom
Rating: 2
Author: Waldo S

For 12 years I've almost had no issue with Vodacom.. I've always been taken care of and there has never been any issue. After coming to install my new 100mbps fibre last month, the speed has been locked at 25mbps. I've received numerous support tickets that have all APPARENTLY been escalated then suddenly closed.. But with no solution to my problem. Almost 2 weeks into December and I'm still on the wrong speed. Please, can I get some help from someone that actually knows how to sort out my problem?

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Replies (1)

Vodacom's replyOfficial

10 Dec 2021, 11:23

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Dec 2021, 11:23

Official