12 Vodacom Complaint's on Hello Peter and still not sorted out

I really wish that my review would reach some one who actually knows how to fix a blunder that Vodacom have made and admitted to it. I am harassed at least five time's a day to say that my account is in arrears and needs to be paid When I have been paying this account every month without fault for more than Thirty years which I have been with Vodacom. All because They made a huge mistake and changed one of my accounts to a a massive and expensive e mail account and charged us for it. Then eventually admitted to the mess up on there behalf and said they would sort it out. Having have one mess up to another many mess up's and three months of being shunted from pillar to post from many people and having passed the buck and making a lot of promises that the did honor I am still no further than the first day of the first complaint. Please Vodacom surly there must be some Big Shot who can actually fix this once and for all?