DH
Dan H
1 reviews | Active since May 2020
23 May 2025, 07:46
+12 Hours NO Network
Been 12 hours without any network in our region. This has been a weekly issue with intermittent network; the local network team has done nothing to improve the situation.
Vodacom EC does not appreciate or acknowledge the levity of the situation. If the network is out, that means no emergency calls can be made and no texts can be sent; which can lead to bigger issues.
This is not my first review this month or this year - I have posted here numerous times, and yet the EC network team has failed to improve anything!
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Replies (2)
Vodacom's replyOfficial
23 May 2025, 09:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2025, 09:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 May 2025, 11:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department, and the following feedback was provided:
We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and then follow the prompts. Still need help? Call us on 082 135. Kind Regards, Vodacom Regards Consumer Website Team
We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and then follow the prompts. Still need help? Call us on 082 135. Kind Regards, Vodacom Regards Consumer Website Team
Vodacom's reply26 May 2025, 11:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department, and the following feedback was provided:
We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and then follow the prompts. Still need help? Call us on 082 135. Kind Regards, Vodacom Regards Consumer Website Team
We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and then follow the prompts. Still need help? Call us on 082 135. Kind Regards, Vodacom Regards Consumer Website Team