RVdW
Retha Van der Westhuyzen
1 reviews | Active since Mar 2009
30 Sept 2022, 13:30
12 days with Vodacom and regretting it
I'm trying to buy airtime from the Vodacom app, but I get an error message "Payment exited due to formdata returned from Bankserv being empty". I speak to Vodacom, they say I must speak directly to the bank. What do I know about the workings of bankserv?? How do I call my bank without airtime? Then Vodacom puts me through to my bank so that I can deal with their B2B interface problem!! Then the line gets cut off and I'm back at square one. How do you suggest I resolve this?
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Replies (2)
Vodacom's replyOfficial
30 Sept 2022, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2022, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RVdW
Retha Van der Westhuyzen's updateReviewer Update
18 Oct 2022, 16:31Dear Vodacom, you have left me out to dry. It is 3 weeks after my first HelloPeter complaint and I am out of airtime, I cannot buy more via the FNB app and I cannot buy via the Vodacom app. This complaint was raised on 30 September, yet the issue was only logged on 10 October? I call 135 and I'm told to be patient, I will be helped within 3-7 business days. It's been three excruciating weeks already, don't you get it? I have no airtime, I live on a farm on my own and you tell me to be patient? How the hell is that possible? What are you going to do about this? I've only been with Vodacom for 1 month and I hate it. I hate the service, I hate the support and I want to go back to MTN.
You've got until 10am tomorrow to fix this, then I'm getting into the car and I will make my dismay very visible at Vodaworld.
You've got until 10am tomorrow to fix this, then I'm getting into the car and I will make my dismay very visible at Vodaworld.
RVdW
Retha Van der Westhuyzen's update18 Oct 2022, 16:31
Reviewer Update
Dear Vodacom, you have left me out to dry. It is 3 weeks after my first HelloPeter complaint and I am out of airtime, I cannot buy more via the FNB app and I cannot buy via the Vodacom app. This complaint was raised on 30 September, yet the issue was only logged on 10 October? I call 135 and I'm told to be patient, I will be helped within 3-7 business days. It's been three excruciating weeks already, don't you get it? I have no airtime, I live on a farm on my own and you tell me to be patient? How the hell is that possible? What are you going to do about this? I've only been with Vodacom for 1 month and I hate it. I hate the service, I hate the support and I want to go back to MTN.
You've got until 10am tomorrow to fix this, then I'm getting into the car and I will make my dismay very visible at Vodaworld.
You've got until 10am tomorrow to fix this, then I'm getting into the car and I will make my dismay very visible at Vodaworld.