12 accounts of ***** and Identity theft

About 3 months ago I saw Vodacom special for an S8 + a J5 , wireless charging station as well as a Protea Hotel voucher for 2 advertised through Incredible Connection for R649 p.m x 24 months. I have been looking for a new cell phone contract as I am currently with MTN. When I called Incredible connection they assisted me with telephonically applying for the contract. The lady that assisted me called me back after I gave her all my information She asked whether I want to take out the contract on my personal name or through my company. I informed her that I'd rather do it on my personal name as my company does not provide for Mobile contracts.. She said that's strange because there was already 12 mobile accounts on my name. She said that its being occupied by a company called Mbuso Medical supplies. I said that was impossible as I have never heard of such a company nor am I in any way affiliated with them. I asked for their details and she said sorry she cant assist me with that private information. Luckily I recorded the call , researched the company and got through to them. I spoke to the CEO of Mbuso and he denied that this could be possible, and actually thought I was de*****ing him. On the same called he conferenced in to his own Vodacom agent whom took my details and confirmed that My ID is currently in use. He called and made a few attempts to get my ID removed from that account but this has been fruitless. They eventually said they have tried but from now on I must continue as they don't have time for it anymore. Ive called /emaild your ***** department and was answered with an automatic response requesting that I send a police affidavit , proof of Id as well proof of address. A month later i followed up , said they don't have anything on file can I please resend it which I did. another month passed and again they claimed they have nothing and I must send all the docs again. She also said that this accounts have been on my name for 2 years.

I've now lost out on various deals i wanted to access , Ive incurred prepaid costs data costs and Vodacom just doesnt care. Im going to have to go the legal route and lay ******** charges due to their unwillingness to help.

I demand the following : 1. My name be cleared. 2. I want to see the documentation for those accounts and how they have obtained my ID. 3. being remunerated for my loss,(deals,incurred data use and time)

Identity theft is serious and I will get to the bottom of this.