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Hi I upgraded my contract on 16 March 2016 at Vodacom festival mall they gave me the phone(blackberry Z3) so on 15 April 2016 that phone started to give me with speaker on 16 April I go there I waited there from 8:45 to 9:30 but originally time they open 9:00 I explained to them about the phone so they tell me about to book it for repair I refused them to do so because I won't allow them to do so while my phone doesn't have within a month I told them that which means the time they give the phone already it was a damage and not 100 percent good so I'm not happy about to pay product that I'm not feel good with, they refused to give me new phone, I left that phone on top of the counter while i removed my sim card and memory card which means I gave them their phone I leave the place he shouted to me tell me that I will pay that phone until I finish the contract if I don't he will blacklist me so please help me because I won't pay the product that I don't have.I hope my request will be successful please please