AB
Anita B
1 reviews | Active since May 2012
22 May 2019, 17:49
1138-50 now payable after contract ended and was cancelled
13 months later- Very unhappy that Vodacom fibre wants me to pay 1138-50 installation fee for cancelling my 12 months Vodacom fibre FREE installation contract????? How is this possible when I signed up for a FREE installation contract that has now expired.
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Vodacom's replyOfficial
22 May 2019, 19:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 19:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team