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This is now the 4th letter im writing to complain about vodacom,i booked in two brand new FAULTY S6 phones and one S4.After 2 weeks got them back but BOTH s6 still faulty.NOw i am waiting longer than two weeks for an replacement on one S6,I keep on trying to reach Karabo but she doesnt reply her emails or messages i left if i phone her office.NOw i am sitting with two hell expensive S6 phone for 6 WEEKS and are still paying to use them although.....All that they say is they are so sorry but dont get any further than that,why must i pay for 2 phone for 6 weeks and cant use them.It looks like samsung hasnt gor any stock to replace them...PATHETIC.That was also the reason why i waited 2 weeks for the repairs....as they didnt even had stock to repair my s4 screen damage!!!.I dont know what to do or who to speak to as Samsung are only giving me a cold attitude,Karabo spelled it out to me that i must just WAIT!!!!!!,she spelled it out that i will hear from her only after she heard from her supperior.....no feedback or respect to your client WHATSOEVER!!!I am not sure if i am EVER going to buy a samsung Phone again,not if you are treated like that or have to wait 6 weeks...