11/10 CANT RECOMMEND VODACOM INSURANCE

The phone I have had for 3 years and have been paying insurance on for 3 years was damaged, I took it to vodacom craighall park for assessment.

I was told the process would take about 3 days as they had to send it off for evaluation. I then receieved a call back 3 days later after phoning in myself to tell me there was no insurance on the device, when clearly there is as I pay for it each month. I received and sms telling me that the quote was 8300.00 which I assumed was their evaluation of the damage, no call, no contact, no further details, just a random sms.

Finally after calling the branch a million times I was told that they forgot to update the insurance on the device and that they are sorting out and unforunately they do not have any temporary phones to give me. It has now been 1 and half weeks with no phone. I have now been told that they cant process the claim because their systems are down. (Quite frankly these are ******* lies)

I would highly recommend rather going with private insurance instead. The service I have recieved from all branches I have tried to contact, Sandton, HydePark and Craighall has been worse than poor.