BH
Byron H
1 reviews | Active since Jun 2010
29 Sept 2025, 14:33
1+1=0
Vodacom account department clearly no idea what they are doing. My account suspended because I'm behind on payments. My account is a 100% up to date. Went into the store to get the matter resolved and was given a statement. If you look at the statement Vodacom owes me R2600! Yet my account is suspended. You can't get hold of anyone. I'm showing missed calls from Vodacom but the phone never rings. I want my account reinstated, I want my statement ratified and I want compensation for the data I had to buy because I can't use my 50 gigs of data I had left. Please get someone to get in contact with me that understands basic math.
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Replies (2)
Vodacom's replyOfficial
30 Sept 2025, 08:10Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2025, 08:10
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
BH
Byron H's updateReviewer Update
02 Oct 2025, 05:3302 October. Not 1 phone call! Not 1 message or email. I'm inconvenienced because of your unreachable accounts department. I'm spending money on data after I'm paying for 50Gigs a month. People in thr branch don't understand math. Head office non existent. This isn't a customer network, it's a hostage organization.
BH
Byron H's update02 Oct 2025, 05:33
Reviewer Update
02 October. Not 1 phone call! Not 1 message or email. I'm inconvenienced because of your unreachable accounts department. I'm spending money on data after I'm paying for 50Gigs a month. People in thr branch don't understand math. Head office non existent. This isn't a customer network, it's a hostage organization.