11 years with Vodacom and the service you receive yuck

Item: Vodacom
Rating: 1
Author: Areef M

Please explain why promote a product and not deliver on service ???

I have app**** for Vodacom fibre in Jan and we are approaching end of Feb, I received my router however they aren’t the correct one as sales staff made an error in selecting the correct infrastructure. My infrastructure is clear access which vodacom is affiliated with however you then get a consultant who says we do not work with them

Uptill this very day I haven’t received any feedback regarding my fibre installation, every call made to the call centre each staff have something different to say

The free LTE provided , after a week my allocation was taken away this was another nightmare I had endure to get this back and to top this of the allocation was 100GB when I called the call centre to check what happened to my allocation , a consultant calls back and says the line is fine as there’s 500GB ...

When you then asked to cancel the fibre then vodacom wants to bill you for the Free allocation

Where’s my ****** fibre then ????

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Helpful (0)

Replies (3)

Vodacom's replyOfficial

24 Feb 2021, 07:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Feb 2021, 07:13

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Areef M's updateReviewer Update

24 Feb 2021, 08:27

Please make sure when someone calls they have liaised with clear access already and also I’m provided with a waybill number

Areef M's update24 Feb 2021, 08:27

Reviewer Update

Please make sure when someone calls they have liaised with clear access already and also I’m provided with a waybill number

Areef M's updateReviewer Update

01 Mar 2021, 13:29

Yes it was cancelled, how do one wait for almost two months for a service without no communication

I have chosen to go with Afri host and within a day Clear access contacted me , now that’s what you call service

Areef M's update01 Mar 2021, 13:29

Reviewer Update