11 Days NO Network in 30 Days.

Network outage on Thursday, 3rd of September +- 10hours without any network coverage. Network outage again on Sunday, 6th of September.

Was told that the nearby tower was allegedly upgraded, but it has dropped twice in one week.

Vodacom's questions are becoming ridiculous and time-wasting. First, I had to provide 2 numbers that are affected by the outage, and then today I was told I have to provide 5 numbers being affected by the outage.

In one month, we have lost 11 days due to no network, but we were charged full price for our subscription this month. I got told this morning that no one works on weekends, in the back office, and I would have to wait 4 days before I get a response from Vodacom. Disgusting level of contempt to paying customers, the fact that 4 days without network is not an issue in your eyes and deserves no recogintion or improvement.

There is a blatant disregard for customer service in the region, and Vodacom has done nothing to improve our situation.