1 reviews | Active since Nov 2016
11 days in counting
<p>Good day </p> <p>i need to report this service to the higher power now, </p> <p> </p> <p>it has been 11 days since the day i receivd my phone and still my SIM card has not been activated, i am very dissapointed in this service, i will NEVER recomend this to anyone, because look you guys cant even activate a simple SIM card, you guys dont call me to ensure me that you are still busy with this compaint. </p> <p> </p> <p>Please i want somene higher that a team member or team leader to call me, becasue this cant work liks this anymore. </p> <p>i am VERY DISAPOINTED IN THIS. you guys can come and collected the phone i dont want your service anymore.</p> <p>__________________________________________________________________________________________________________________</p> <p>8 days and still nothing</p> <p>REALLY still nothing .</p> <p> </p> <p>its been 8 days now... and still nothing.. </p> <p> </p> <p>yes a guy called me on friday ,and said he refered it to the activation departments and will get back to me, but still nothing.... </p> <p> </p> <p>8 days guys !!!!! really how long really does this take to be sorted out???? </p> <p>clearly your new system is not working.</p> <p> </p> <p>--------------------------------------------------------------------------------------------------------------------------------</p> <p>REALLY!!!!!! still nothing....... </p> <p>i wrote this on the 23rd </p> <p>I ordered a new contract online, they delivered the phone to me on Monday.</p> <p>Monday i call to activate the SIM as they told me i should do, agent told me that it will take 2 to 24 HOURS to activate the SIM and then it will be ready for use....REALLY!!!! its Wednesday 3 days going on 4 days and stillmy SIM has not been activated, i have spoke to so many people that i am becoming annoyed now. the last agent that i spoke to, well she didnt want to speak to me, she sommer puts me through to the call where i need to rate them in their service, well so i gave you guys a poor rating, the reason being everytime i call they tell me the same story, "please take our your SIM and out it back in, please putt of your phone and it will be activated in the next 2-24 HOURS, please give me the SIM card etails........and so on" i think i have done my fair shair off calling the hel desk, please make sure that someone calls me to activate this SIM card, if no one calls me by tommorow, i will contact RAM and asked them to come and collected my phone and i ll go to a nother service provider.</p> <p>Please make sure that i am called my SIM is activated and i can use my phone, if not please come and collect it. i am dont speaking to your call centre agents. they are NOT SO HELPFULL and i wil NOT RECOMMEND any to use this service. </p> <p> __________________________________________________________________________________________________________</p> <p>On the 24th a message was written back to me they will get back to me... YES a guy called me said he will refere it... and still nothing.... </p> <p>____________________________________________________________________________________________________________</p> <p> </p> <p>its the 25th and i am still waiting for someone to get back to me and still waiting for my SIM to be activated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I AM REALLY UNHAPPY ABOUT THIS!!!! PLEASE SORT IT OUT!!!!!!!!!!!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
