MM
Mellissa M

1 reviews | Active since Nov 2016

02 Dec 2016, 06:50

11 days in counting

<p>Good day </p> <p>i need to report this service to the higher power now, </p> <p> </p> <p>it has been 11 days since the day i receivd my phone and still my SIM card has not been activated, i am very dissapointed in this service, i will NEVER recomend this to anyone, because look you guys cant even activate a simple SIM card, you guys dont call me to ensure me that you are still busy with this compaint. </p> <p> </p> <p>Please i want somene higher that a team member or team leader to call me, becasue this cant work liks this anymore. </p> <p>i am VERY DISAPOINTED IN THIS. you guys can come and collected the phone i dont want your service anymore.</p> <p>__________________________________________________________________________________________________________________</p> <p>8 days and still nothing</p> <p>REALLY still nothing .</p> <p> </p> <p>its been 8 days now... and still nothing.. </p> <p> </p> <p>yes a guy called me on friday ,and said he refered it to the activation departments and will get back to me, but still nothing.... </p> <p> </p> <p>8 days guys !!!!! really how long really does this take to be sorted out???? </p> <p>clearly your new system is not working.</p> <p> </p> <p>--------------------------------------------------------------------------------------------------------------------------------</p> <p>REALLY!!!!!! still nothing....... </p> <p>i wrote this on the 23rd </p> <p>I ordered a new contract online, they delivered the phone to me on Monday.</p> <p>Monday i call to activate the SIM as they told me i should do, agent told me that it will take 2 to 24 HOURS to activate the SIM and then it will be ready for use....REALLY!!!! its Wednesday 3 days going on 4 days and stillmy SIM has not been activated, i have spoke to so many people that i am becoming annoyed now. the last agent that i spoke to, well she didnt want to speak to me, she sommer puts me through to the call where i need to rate them in their service, well so i gave you guys a poor rating, the reason being everytime i call they tell me the same story, "please take our your SIM and out it back in, please putt of your phone and it will be activated in the next 2-24 HOURS, please give me the SIM card etails........and so on" i think i have done my fair shair off calling the hel desk, please make sure that someone calls me to activate this SIM card, if no one calls me by tommorow, i will contact RAM and asked them to come and collected my phone and i ll go to a nother service provider.</p> <p>Please make sure that i am called my SIM is activated and i can use my phone, if not please come and collect it. i am dont speaking to your call centre agents. they are NOT SO HELPFULL and i wil NOT RECOMMEND any to use this service. </p> <p> __________________________________________________________________________________________________________</p> <p>On the 24th a message was written back to me they will get back to me... YES a guy called me said he will refere it... and still nothing.... </p> <p>____________________________________________________________________________________________________________</p> <p> </p> <p>its the 25th and i am still waiting for someone to get back to me and still waiting for my SIM to be activated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I AM REALLY UNHAPPY ABOUT THIS!!!! PLEASE SORT IT OUT!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team