11 Days down time - Vodacom Fibre

Constant Disappointment in decision to take Fibre with Vodacom - No connectivity. 3 Days again with out connectivity - thats 11 days in total since my relocation. For the last 3 days I have been told on 2 separate occassions that Vumatel in my area is down - only to contact Vumatel and be told - that is not the case the ONT is up at the property. Why do you guys lie to clients? And why am I being told I will be held liable for the full 24 month contract - when you are in contravention. I just want an ISP who can assist me - it is ******* to try to hold me bound to a contract you cannot fulfil. The service sucks.