11 Days, and still our Sim Cards weren't activated yet

Item: Vodacom
Rating: 1
Author: marise.otto marise.otto

I app**** for a contract in April 2016, received the phones and sim cards on the 29th of April 2016, and up to now, the sim cards haven't been activated. I've been back at the Vodacom 4U shop in Rosebank numerous times, phoned Vodacom, and still no joy. They keep telling me they are having technical problems and that is why the sim cards weren't activated yet. I am so very upset about this. Nobody is even trying to help or to sort this matter out.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 May 2016, 08:16

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 May 2016, 08:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

marise.otto marise.otto's updateReviewer Update

10 May 2016, 08:25

I did complain before and still nobody contacted me at all.

marise.otto marise.otto's update10 May 2016, 08:25

Reviewer Update

I did complain before and still nobody contacted me at all.