1 reviews | Active since Jul 2014
10yr + Phone Number Deleted Without Consent!
I have been a Vodacom customer for 10 yrs + and have been working overseas for years. This time I get back to discover my number which I’ve had for 10 yrs + has been DELETED WITHOUT MY CONSENT!
How can you just delete a customer’s number without sending them an email to check if they no longer need the number before you delete it!?
I have spoken to a lady in a store who phoned customer service who said the number cannot be retrieved. The lady in the store logged a call back with the IT dept to see if they can reconnect it somehow….
This is crazy! As a freelancer, your cell number is your business…. In today’s age your cell number is connected to EVERYTHING!
If it turns out my number cannot be brought back online, I will NEVER have another contract with Vodacom again and I will warn all my friend, family and colleagues.
A very unhappy customer.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Also, you need to have the COURTESY to EMAIL the customer before deleting the number so they have an opportunity to respond!!
If you are unable to retrieve my number, I will NEVER be a customer of Vodacom again and I will tell all my friends, family and colleagues of your awful service.
Also, you need to have the COURTESY to EMAIL the customer before deleting the number so they have an opportunity to respond!!
If you are unable to retrieve my number, I will NEVER be a customer of Vodacom again and I will tell all my friends, family and colleagues of your awful service.