10GIG DATA GONE IN 5DAYS WITJ NO REASON
<p>I HAVE A VODACOM ACCOUNT. I ALWAYS GET 10GIG A MONTH. SELDOM GO THROUGH ALL MY DATA A MONTH AS I HAVE WIFI AT HOME. SUNDAY MORNING RECEIVED NUMEROUS SMS SAVING I HAVE RAN OUT OF DATA. LOG THE CALL AT VODACOM SHOP. NO CAN SEE ANYTHING. AND NOW I HAVE TO WAIT 48HRS FOR A RESPONSE. AND NO DATA. THIS IS WRONG!!!! VERT QUICK TO TAKE MY MONEY OT SWITCH OFF YOUR PHONE BUT CANT GIVE ANY ANSWERS ON AN ISSUE LIKE THIS. UNEXEPTABLE!! I AM FURIOUS VODACOM AND WOULD LIKE ANSWERS TO WHERE IS MY DATA.????!!!</p> <p>P.S ALL MY DATA SETTINGS ARE ONLY TO UPDATE ON WIFI. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Please note, we have tried calling you to no avail.
Please refer to http://www.vodacom.co.za/vodacom/services/data/concerned-about-your-data-usage . We are more than willing to assist with your dispute But you need to bear in mind that this usage is ultimately the user's responsibility. No-one else's.
There should be no reason why the user cannot simply check the device's usage logs to see what used the data. Otherwise, there is definitely a problem. It is not the responsibility of your service provider to record all the webistes and apps which your phone has connected to BUT we care so much that we are willing to assist regardless.
Kind Regards
DL
Good Day
Please note, we have tried calling you to no avail.
Please refer to http://www.vodacom.co.za/vodacom/services/data/concerned-about-your-data-usage . We are more than willing to assist with your dispute But you need to bear in mind that this usage is ultimately the user's responsibility. No-one else's.
There should be no reason why the user cannot simply check the device's usage logs to see what used the data. Otherwise, there is definitely a problem. It is not the responsibility of your service provider to record all the webistes and apps which your phone has connected to BUT we care so much that we are willing to assist regardless.
Kind Regards
DL