1 reviews | Active since Dec 2009
10GB promo added to my account
Upon opening my invoice for the month so far the amount was at R1700.94. Shocked about this as it should be more around R800 I opened the invoice to find a Promotional My Gig 10 has been added to my account for R599. What is this for??? I tried phoning the call centre and at first being cut off twice the call went through, I was holding for 13 minutes and then the call cut out and I couldn't phone back. I want an explanation and refuse to pay for something I didn't request to have added to my account!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian