CB
Carlos B

1 reviews | Active since Jan 2014

26 Jul 2016, 08:12

10GB Once Off Never Received

<p>A few months ago I took out a new contract with Vodacom. I was told that I would receive 10GB data once-off as part of the package. I never received this data. I've contacted them many times to clarify this and I get the same response everytime I call. They will query the matter with the back office and listen to the voice recordings which will be done within a few days. It's been 90 days now and the issue is still to be resolved.</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2016, 08:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CB
Carlos B's update26 Jul 2016, 09:32
Reviewer Update

Thank you for resolving this issue. I just don't understand why I had to resort to this in order to get a response.