1 reviews | Active since Jan 2014
10GB Once Off Never Received
<p>A few months ago I took out a new contract with Vodacom. I was told that I would receive 10GB data once-off as part of the package. I never received this data. I've contacted them many times to clarify this and I get the same response everytime I call. They will query the matter with the back office and listen to the voice recordings which will be done within a few days. It's been 90 days now and the issue is still to be resolved.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for resolving this issue. I just don't understand why I had to resort to this in order to get a response.
Thank you for resolving this issue. I just don't understand why I had to resort to this in order to get a response.
