ML
Matthew L

1 reviews | Active since Aug 2015

11 Jun 2016, 19:56

10Gb of Data used when i wasn't online?!

<p>Mobile Sim Number: ********** 898</p> <p>2 days ago (June 9th) I purchased a 10Gb mobile data bundle from Vodacom using FNB. By today 11th it was used up, although confused as a 10Gb bundle lasts me 3 weeks, I purchased another at 12pm today ****h June), by 9pm it was used up having watched only 2 episodes of series. No one has the password to my device and I am the only user. How could this happen? I am disputing this and expect a refund from Vodacom or at least the reinstatement of a 10Gb mobile data bundle. This is outrageous!</p>

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2016, 04:35
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites