1 reviews | Active since Feb 2015
10days old fone being sent in for a second repair
I purchased a phone from jet chatsworth centre and after 3 days it started heating up that I could not even be on a call for 5 min.I took the phone back to jet and it was exchanged,I started to use the phone and after 10 days it started to heat up I took it back to the store for the 3rd time it was sent in for repairs and I picked it up on the 11th March,the next day the phone was heating up again.it was doing the same thing! I contacted jet 4 times,no 1 has responded I even left my number for the manager to contact me but she has not.Today (14th March) I had to call the store twice for the manager to contact me,and she told me she can't do much about it.I even emailed Vodacom yesterday, no one has responded I am extremely disgusted and disappointed with VODACOM AND JET.,THEIR SERVICE IS PATHETIC .FOR A 10 DAYS OLD PHONE TO BE GOING IN FOR A SECOND REPAIR,IT IS NONSENSE!
Please accept our sincere apology for any inconvenience caused.
We are currently investigating this matter and will update you regarding this.
Kind regards
Vodacom Consumer Website Team
Please accept our sincere apology for any inconvenience caused.
We are currently investigating this matter and will update you regarding this.
Kind regards
Vodacom Consumer Website Team
