10/10 Do not recommend. Don’t waste your time

If I could give 0, I would.

I cannot even begin to explain the service I’ve received from Vodacom. On the 31st of October I app**** for fibre to my home. The consultant in store said it’ll take 14 days for installation… I thought that was long but agreed. Now 5 WEEKS later and Vodacom hasn’t phoned me ONCE for installation. I’ve been on the phone with Vodacom consultants EVERY DAY for the past 5 WEEKS to find out what the hell is going on and everyone has a different answer. The only consistent answer I get is “we’ll escalate it”. It’s been an absolute nightmare. One day I have no existing order, 10 mins later I phone again and they’ve logged for installation, the next day I phone again and they said it should’ve taken 3 days to install, next day they say something completely different. I’ve been to the store to talk to the lady that sold the fibre but conveniently she doesn’t work there anymore. They refuse to give me anyone from head offices number and I’ve been emailing with AT LEAST 6 different people that are “working hard to solve my problem”. ABSOLUTELY ABSURD service from Vodacom and their consultants.