1 reviews | Active since Jul 2011
100mb of data very 3 minutes
Since Saturday my phone has been going through 100mb of data every 3 minutes, called vodacom and they gave me a number for advanced data services who could help. I called them on Sunday and they took me through a whole series of instructions and said if it still happens call back and log a fault. I did that and they said it would take 48hrs for a response from the technical support. 4 days later I call and I get the same story about having to wait another 48hrs. I cannot load airtime of data on my phone as it gets depleted within minutes. For me to test if it works properly I have to load data or airtime. I have done that on numerous occasions and got *****ed. When does vodacom take responsibility and do it with their data. and by the way I found out today that the advanced data services who I spoke to on sunday does not exist any more for a good 3 weeks now so who was I speaking to on Sunday. The people are spoke to now have absolutely no clue of what is happening and they are supposed to be solving customer issues.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
