BS
Bodo S

1 reviews | Active since Jan 2015

25 Feb 2015, 17:16

100mb free data per month not loaded on cell

Upgrade Contract dated 6/6/2014 States UchooseFlexi 100 to include R100 Airtime per month, 100 MB data free/month x 24. Had complained on 26 Jan 2015 @ 22:42 with response from Vodacom next morning - promissed me compensation for troubles -adding 2 GB for my use. Expected that my 100 MB would be added monthly after this. Nothing has been done and to make matters unacceptable they have now CANCELLED the 2 GB compensation as well - THIS IS CUSTOMER SERVICE !!!<br> I am totally shocked by the INCOMPETENCE and trust that someone at the TOP will take notice - otherwise I will move my Business elsewhere.<br> PLEASE HELP !!

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2015, 07:43
Official
Hello Ropebod,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team