HB
Heidi B

1 reviews | Active since Jan 2014

27 Jul 2016, 10:16

1000 RAND OWED TO ME HAS NOT BEEN PAID

<p>I have a number of problems with Vodacom, which I have sorted out from my side.</p> <p>But after following up nothing has been done.</p> <p> </p> <p>3 weeks ago, I was told I would be refunded with R1000 owed to me. After three weeks, I call back and the refund has not even been sumbitted!!!</p> <p> </p> <p>2 weeks ago I app**** for re-activation of my account, I went to the store, got a sim swap, filled in documents, I waited 2 weeks for my re-activation. It has still not been re-activated and I have not recieved a reference number, so I need to go through this whole process again.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2016, 10:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team