1 reviews | Active since Nov 2015
1000 Points redemssion not being processed
<p>I phoned in to redeem a 1000 Talking Point against a Vodacom Smart Mini 7 mind last month. I completed and faxed a redemssion quotation form received received via email on the 17th. On the 19th I received an SMS advising that my quotation was proceesed. The day I called in, the rep advised that delivery would be effected WITHIN 14 days from the date of processing. I was never mentioned if those had to be 14 workin days but still, 14 working days matured on the 6th this month. Otherwise, it has been around 20 days that went by todate. Do kindly advise.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
It has been 10 days and I still have not been contacted. I honestly would appreaciate a refund so I can redeem the points against data bundles instead as that seems to work. Either than that, I consider myself de*****ed and I frankly accept as I am otherwise now waiting in darkness. If the promised device shall come in the end, then it shall have come - if not, then well.
It has been 10 days and I still have not been contacted. I honestly would appreaciate a refund so I can redeem the points against data bundles instead as that seems to work. Either than that, I consider myself de*****ed and I frankly accept as I am otherwise now waiting in darkness. If the promised device shall come in the end, then it shall have come - if not, then well.