100% poor services received from Vodacom

<p>To whom it may concern</p> <p><br />The following complaint relates to the number in this email subject.</p> <p>1.) Two months ago I did an online upgrade the mentioned number (my number);<br />2.) The contract was supposed upgraded from a u choose smart s top up to a u choose smart s top up, instead it was upgraded to a normal u choose smart s, which is an open contract;<br />3.) A month went past and when the bill was received I found out I was billed at out of bundle rates for R3000 worth of data. I never received any warning of abnormal data usage or notification of out of bundle charges.If I did, I would have responded;<br />4.) I immediately phoned customer care and requested this to be changed (round about 7 July 2016);<br />5.) Customer care told me they can only do the migration effectively 1 Aug 2016;<br />6.) I also had a query logged to see if we can reverse the R3000 data charge as I feel that this was not my fault. I was under false impressions on what contract I was. I have up to this date not received any feed back yet;<br />7.) I had my phone on soft locked to monitor usage for July to have limits and to take precautions. This did not help much as Vodacom still charged ridiculous rates;<br />8.) Last week Wednesday, 27 July 2016, my phone was suddenly locked. I phoned customer care to increase my soft lock limit, but customer care could not assist me;<br />9.) The problem was that the migration has already started and therefore no one could assist me;<br />10.) This was a massive problem for me as my cellphone is the only way I can get in to the complex where I live. It is operating with gate keeper access. I phone the gate and the gate opens. There is no security guard at the gate;<br />11.) Wednesday evening I had to wait 2 hours outside of my own home before someone left the complex and I could enter;<br />12.) Thursday I had to wait 47 minutes before I could enter and Friday only about half an hour, luckily;<br />13.) Each morning I have to wait before some leaves the complex before I can leave. I was late for work one morning;<br />14.) Over the weekend I could not leave home as my access was limited. I missed the color run in Nelspruit due to this;<br />15.) I explained all of these difficulties to your consultants and still no one could assist me;<br />16.) I only received an SMS from Kevin Bester yesterday that they can't do anything, not even a phone call;<br />17.) I would also like to complain about Tebogo Masiu, call reference ********** 15, about not being able to assist me. He did not meet his commitments to update me on my line's status. He never got back to me again. I think this is poor;<br />18.) Today is 2 August 2016 and my cellphone line is still not activated.</p> <p> </p> <p>I find Vodacom's services unacceptable and I would like to know how Vodacom will be compensating me for causing me discomfort.</p> <p> </p> <p>My phone bills are also up to date and I can't even use my own line.</p> <p> </p> <p>If at all possible, I would like to cancell this contract with Vodacom, I have enough reason not wanting to use your services any more. I have had it with absolute poor service.</p> <p> </p>