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Vasco B

1 reviews | Active since Mar 2009

15 Mar 2021, 11:12

100% ***********....

Once again my fiber is down and Vodacom do not have qualified staff to fix what is not a hardware issue. They can connect and access my router, but are not capable of giving me access to the internet. 3 days of no service. Multiple phone calls to the service center. Hours and hours on the phone. One broken promise after another. Possibly the worst service provider ever. And I guarantee Vodacom will still change me for ZERO service.

0
Replies (3)
Vodacom
Vodacom's reply15 Mar 2021, 12:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

VB
Vasco B's update16 Mar 2021, 14:54
Reviewer Update
Well I’m still sitting without internet and I still have no idea when Vodacom are going to fix it. Vodacom refuse to help their clients. They still charge me. It’s like going to a restaurant, getting an empty cup and an empty plate. Yet you still get a bill. **************** basically!!!
Vodacom
Vodacom's reply17 Mar 2021, 12:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
With regards  to your service request number SR***,  our records indicate that our Fibre Support Team has assisted by updating the firmware for your router and service has been restored.  Regards Consumer Website Team

Best regards,