100% cer*****y that Customer Care are non existent within VODACOM.

I have been complaining for years about non existent network coverage throughout Sun Manor Townhouse Complex, 20 Frank St Lambton Germiston (Corner Marthina St, -26.***, 28.***)

Firstly I was told that once a new a tower is erected our signal will improve.

This tower was installed on the Corner on Beacon St and Bauhina Rd Hazeldene ( -26.***, 28.***) a few years ago.

This tower is within 830m from our complex, however since this tower was installed our signal quality has drastically deteriorated.

I have complained at various occasions see some of my support ticket numbers below: *** *** *** *** *** *** *** ***

*** After this support ticket was opened a Technician of Vodacom visited our complex during July 2021.and confirmed that there are no cellular nor Data signals throughout the complex. The tower on the corner of 1st Street 2nd ave Lambton that are within 2km from our complex (-26.***, 28.***) are supposedly covering the complexes signal area, according to your Technicians that visited the complex. I was promised that the problem would be attended soonest by your Tower Division. After various calls to customer care during September 2020, I received a e-mail from Tankiso Mokoena (tankiso.mokoena@vcontractor,co,za) on the 26th September 2021 with forms to be completed for the installation of a signal booster, this forms was duly completed and returned to Tankiso Mokoena (tankiso.mokoena@vcontractor,co,za) on the 30th September 2021. All queries to this e-mail address are now not responded to and the ticket has been closed. After various telephone call to customer care, logging a support query My Vodacom App and Writing and sending a e-mail to *** and review on Hello Peter I received a telephonic call from Mohammed Masood Janjirker with a follow up by e-mail on the 10th December 2022 promising to Forward complain to his Line Manager who will escalate this to the relevant department to contact you to try and resolve the issue. On the 16th Desember 2022 I received a telephone call from Tankiso Mokoena with the excuse that he has left Vodacom after my initial complain and someone else was support to sort out the problem, but now he will assist assist in sorting out the problem, On the 19th December 2022 I received a e-mail from Tankiso Mokoena requesting that resubmit forms that has been previously submitted from the same e-mail address where forms was previously submitted Tankiso Mokoena, Vodacom (External) <***>, if he has left the company how is it that he still use the same e-mail address,. The "Signal Booster Installation Indemnity Form" was duly completed and forwarded to "customercare" <***>, "Tankiso Mokoena, Vodacom (External)" <***> on the 19th December 2022. It is three week now sense the duly completed 'Signal Booster Installation Indemnity Form' has been send, without any communications from VODACOM. I now assume that the forms has again landed into someone's trach bin. I can assume with100% cer*****y that Customer Care are non existent within VODACOM.