AK
Annette K

1 reviews | Active since May 2016

10 May 2016, 12:30

10" Tablet with keyboard was promised instead i received a 7" smart tab 3G

<p>for free and i agreed after confirming with the consultant that my number will stay the same, when the Tablet was delivered i received a 7" Smart Tab 3G and i got a new number. After trying to phone them several times i went to Vodacon Cycad Centre where i discovered that the new contract was already actrivated with the wrong device and the new number, i wanted to give back the tablet but they informed me that it will be collected within 7 working days. I am verry disappointed with the service and cur***stances in witch this was hadled for a have been a good customer for a long time.</p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2016, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team