10% of download speed

I installed vodacom Fiber approx. 3 years ago. Since then they increased my monthly bill and also my speed. I have never reached my speed that I pay for, 2 months ago they increased my speed to 1000MB download speed and also my monthly subscription to R1500. I ONLY GET 106MB download speed. Frogfoot did their testing and co firmed the line is 1000mb speed but the line still test at 106mb. So I will only be paying 10% of my fiber bill because I only get 10% of the speed. Stop taking advantage of your customers. Sort this out today!!!!