MH
Mazwi H

1 reviews | Active since May 2010

15 Jun 2016, 12:43

10 Gigs Promised and Not Delivered

<p>I recently upgraded my phone on my vodacom contract to a Samsung Galaxy s7 edge and this deal comes with a once of free 10 gigs of data valid for a month from Vodacom as stipulated on the promotion pamphlet.</p> <p>Since my upgrade I have had to go to the vodacom shop atleast twice a week for the past 3 weeks to follow-up on why the 10 gigs of data has not been loaded.</p> <p>At the moment the call centre agent has now indicated that on the system it shows that the data has been loaded however this is not reflecting on my side.</p> <p>I don't know what the way forward is, and this is very frustrating, I would like to recieve what was promissed to me.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2016, 14:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team