10 gig free once off data - A Myth??????

<p>We've upgraded one of our contracts middle May. The deal for an LG G5 included a 10 gig once off data. After a few days I noticed that the data was not loaded onto the account. Upon enquiry from the shop where upgrade was done the sales assistant told me it will be available at the 1st of the month. On the 3rd of February, realizing that the data was still not loaded I went back to the shop where they said they can’t assist and have “escalated the query". I called 111 last week but they also could not assist at the matter was already escalated. I called again earlier this week and was told that I will get feedback within two days.</p> <p> </p> <p>Guess what.... still waiting</p> <p> </p> <p>How is it that it takes two weeks to rectify a mistake from Vodacom's side or will the data miraculously appear in the last week of June giving me one week to use it before it's expired?</p> <p> </p> <p>Being a Vodacom customer for so long it is sad to be receiving such ****py service and will definitely reevaluate before using them again.</p> <p>Reference Number of query 1- ********** 435</p> <p>Regards</p> <p>Andre Breedekamp</p>