1 reviews | Active since Dec 2016

01 Mar 2017, 13:32

10 Gig Data taken away

<p>Hi</p> <p> </p> <p>Around Mid October 2016, I did 2 upgrades on 2 lines with Vodacom, I was offered 10GIGS which would be inclusive of my monthly installment. I have been using the 10 gigs of data for the past 3 months. Today to my horror the 1 March 2017 I noticed that this paid for deal was not included for the month of March.</p> <p> </p> <p>I contacted the Call Centre on 082 114 and was advised by the Consultant that the Gigs which was offered to me was done in error. According to my contract and upgrade you cannot just remove the benefit, this is against the CPA. I Paid for what you promised and your promised to add 10 gigs a month.</p>

0
Replies (3)
Vodacom
Vodacom's reply01 Mar 2017, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Mar 2017, 09:45
Reviewer Update

Hi

Please advise when consultant will call me?

Thanx

Pravesh

Vodacom
Vodacom's reply09 Mar 2017, 11:47
Official

Dear Client

Thank you for your feedback.

The matter is being investigated and updates will be provided shortly.

Kind regards

Vodacom Consumer Website Team