10 Gig Data taken away
<p>Hi</p> <p> </p> <p>Around Mid October 2016, I did 2 upgrades on 2 lines with Vodacom, I was offered 10GIGS which would be inclusive of my monthly installment. I have been using the 10 gigs of data for the past 3 months. Today to my horror the 1 March 2017 I noticed that this paid for deal was not included for the month of March.</p> <p> </p> <p>I contacted the Call Centre on 082 114 and was advised by the Consultant that the Gigs which was offered to me was done in error. According to my contract and upgrade you cannot just remove the benefit, this is against the CPA. I Paid for what you promised and your promised to add 10 gigs a month.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi
Please advise when consultant will call me?
Thanx
Pravesh
Hi
Please advise when consultant will call me?
Thanx
Pravesh
Dear Client
Thank you for your feedback.
The matter is being investigated and updates will be provided shortly.
Kind regards
Vodacom Consumer Website Team
Dear Client
Thank you for your feedback.
The matter is being investigated and updates will be provided shortly.
Kind regards
Vodacom Consumer Website Team
