MC
Marius C
1 reviews | Active since Aug 2017
23 Dec 2019, 13:24
10 gig data
Ek het op 19 Desember 2019 ñ Huawei P30 lite met ñ "Flexi" R175 pmx24 ****rak by Vodacom Vanderbiljpark uitgeneem. Saam met die ****rak is daar 10gig data eenmalig wat geldig is vir 30 dae. Ek het net 4 gig gekry. Volgens kliëntediens word die data prorata uitgewerk, en omdat dit in die middel van die maand was beweer hulle kan ek nie die volle 10 gig kry nie. Volgens my moes ek 10 gig gekry het wat tot 19 Januarie 2020 geldig sou wees. In hulle katalogus staan 10GB valid for 30 days - so volgens my maak dit nie saak watter datum jy die ****rak uitgeneem het nie.
Sent from my Huawei phone
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Replies (2)
Vodacom's replyOfficial
23 Dec 2019, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Dec 2019, 15:28 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2019, 15:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,