RL
Rossouw L
1 reviews | Active since Jun 2015
08 Dec 2025, 15:33
10 Days Without Signal – 23 Years With Vodacom
I’ve been a loyal Vodacom customer for 23 years and have had no signal for 10 days. I’ve made multiple calls and sent emails, but nothing has been fixed and I’ve received no real feedback. This level of service is unacceptable. I expect this to be escalated and resolved urgently.
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Replies (2)
Vodacom's replyOfficial
09 Dec 2025, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2025, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RL
Rossouw L's updateReviewer Update
10 Dec 2025, 14:48 Vodacom has completely shut down the cell tower near my home without any warning. Since then, I have had zero signal — no internet, no calls, and no SMS.
I am a first responder and the only rescue coxswain and helicopter rescue swimmer in my area. I must be reachable 24/7 for emergency and life-saving situations, especially during the busy holiday season.
This situation is dangerous and unacceptable. By cutting off the tower, Vodacom has left me without any means of emergency communication and has placed lives at risk.
I expect immediate action, proper communication, and a clear timeline for restoring service.
I am a first responder and the only rescue coxswain and helicopter rescue swimmer in my area. I must be reachable 24/7 for emergency and life-saving situations, especially during the busy holiday season.
This situation is dangerous and unacceptable. By cutting off the tower, Vodacom has left me without any means of emergency communication and has placed lives at risk.
I expect immediate action, proper communication, and a clear timeline for restoring service.
RL
Rossouw L's update10 Dec 2025, 14:48
Reviewer Update
Vodacom has completely shut down the cell tower near my home without any warning. Since then, I have had zero signal — no internet, no calls, and no SMS.
I am a first responder and the only rescue coxswain and helicopter rescue swimmer in my area. I must be reachable 24/7 for emergency and life-saving situations, especially during the busy holiday season.
This situation is dangerous and unacceptable. By cutting off the tower, Vodacom has left me without any means of emergency communication and has placed lives at risk.
I expect immediate action, proper communication, and a clear timeline for restoring service.
I am a first responder and the only rescue coxswain and helicopter rescue swimmer in my area. I must be reachable 24/7 for emergency and life-saving situations, especially during the busy holiday season.
This situation is dangerous and unacceptable. By cutting off the tower, Vodacom has left me without any means of emergency communication and has placed lives at risk.
I expect immediate action, proper communication, and a clear timeline for restoring service.