10 days still no mobile Handset

On Saturday 02/01/2016 I went to Vodacom in Cavendish Mall to order a mobile handset. Steve assisted me. Only after he completed the signup then he told me they do not have any stock of the handset I requested but assured me that it will arrive the coming week. On Tuesday 05/01/2016 Steve sent me a text message to say my handset will be arriving on Thursday 07/01/2015, I even called them the day before and they confirmed that it will be arriving on Thursday. I drove on Thursday to Cavendish only to be advised they back logged on there orders with a giggle on their faces and that i should receive it this week.<br> <br> No apologies from them or even a genuine concern.<br> I had to purchase additional airtime now because of their lies and delay, not to mention a waste of petrol driving all the way specially for nothing.<br> <br> No compensation offered<br> <br> What if i had no extra handset to use for these past 10 days? Would you be able to travel without a handset?<br> <br> Worst customer service ever received! Are these people even trained?<br> <br> Not keeping my hopes up<br> <br> Very bad start to a new contract, not looking forward to the next torturous 24 months.