10 days old and in for repairs

Upgraded my contract. Took the wifi router from valodafone. Yesterday morning (10 March 2016) I just couldn't get connection to the router. No signal. Took it in to vodacom midrand so they can check it out. Now I have to wait another month or more before I can get it back. They told me 7 days but my experience with their repair centre is minimum a month along with several phone calls and a lot of swearing before they act on the repair. For 18 years that I've been a client of vodacom their customer service and product quality has gone for ****. The agent I had to deal with was unfriendly and didn't even try to come up with a solution or anything to make me feel that they understand my frustration. I requested that a manager need to come and talk to me but as per usual they too busy doing nothing than to attend to customer needs. It's pathetic how this company claims the best network in sa but they are actually the worst in the world when it comes to customer relations.