10 Days of Zero Service – Non-existent Communication from Vodacom

I am absolutely appalled by the shocking lack of service and communication from the Vodacom Fibre Department. My fibre connection has been completely offline for 10 consecutive days now, and the handling of this issue has been an absolute joke. Every single day for the past week and a half, I am forced to follow up myself. I call daily and physically go back to find out what is happening, only to be fed the exact same line: "It is being investigated by the NCIS team." What exactly is there to investigate for 10 days straight without a single resolution or update? Vodacom has never once initiated contact with me. No phone calls, no emails, no SMS updates. I am the one doing all the running around and making all the calls, only to be met with dead ends. It is completely unacceptable to leave a paying customer stranded in the dark like this. I need this issue escalated immediately to someone who can actually resolve it, and I want an actual update on when my service will be restored. This level of neglect is unprofessional and pathetic.