tT
tracy T

1 reviews | Active since May 2017

04 May 2017, 15:01

10 days of struggle - still no phone!!!

<p>@vodacom @vodacom111 Fuuuuuuuck - how is it possible that after 6 visits to 3 different #Vodacom stores, 2 replacement sim cards, 14 hours on hold via the "No-Helpline" and 10 fecking days that i STILL don't have a functioning cellphone after mine was ******? The latest advice via the call centre - eh, i don't know, go in store....I could **** someone. Needless to say the bill was still forthcoming - crac****</p> <p>Uninformed call centre staff, frustrated and mostly *********** instore staff, and an IT system that is notoriously "offline" i can't imagine why these jokers are still in business!!! Taking the lot of us for a ride i suspect!!</p>

0
Replies (2)
Vodacom
Vodacom's reply04 May 2017, 15:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

tT
tracy T's update04 May 2017, 15:30
Reviewer Update

How is it possible to contact me via Whatsapp when the problem is a PHONE THAT IS NOT WORKING!!!!! I await your call with baited breath