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Andre C

1 reviews | Active since May 2016

14 Dec 2017, 08:01

10 Days and still no call for my cellphone delivery

On the 4th of December 2017, exactly 10 days ago I ordered an Iphone online. It was easy as I already have 2 contracts with vodacom and an online account. I received an email with a reference number indicating that an agent would contact me in 24 hours for delivery details and 10 days later and nothing!!!!!!!!!!! Every year the service at Vodacom decreases and becomes worse but yet I stay with Vodacom as I always have signal everywhere but no I think it is time to change. Very quick to deduct their money from your account monthly but the service is of utmost disgrace! I need my phone delivered by no later than tomorrow! This is ridiculous! The reason people purchase products online is because life is busy and we do not always have time to go into a branch. Please fix this immediately!

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Replies (9)
Vodacom
Vodacom's reply14 Dec 2017, 08:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

AC
Andre C's update16 Dec 2017, 07:09
Reviewer Update
I communicated with a Randall from Vodacom to verify my details and the reference number for the order was supp****. To date i am still waiting for him to come back to me. Two days later and nothing! This is ridiculous! Absolutely ridiculous! Here i am waiting for my phone and its been 13 days! I am highly aggitated. The service is of utmost disgust! I am leaving on holiday in 2 days and if no phone is received before then i will cancel all contracts i have with vodacom because they are the worst!
AC
Andre C's update18 Dec 2017, 22:23
Reviewer Update
This is my second comment on my post and absolutely NO ONE from Vodacom has gotten back to me. Randall ignores my emails and Vodacom is of NO assistance. This is ridiculous. Absolutely disgusted by such a big company's client service! CAN SOMEONE PLEASE DELIVER MY FREAKING PHONE!!!!!!!!!!!! ITS BEEN 15 F!@#ING DAYS!!!!!!!!!!!!
Vodacom
Vodacom's reply19 Dec 2017, 08:22
Official

Good Day Andre van Coller,

Thank you for taking the time to voice your enquiry. Please see sms sent to ***871.

Regards
RO

AC
Andre C's update19 Dec 2017, 08:32
Reviewer Update
Please note that the number supp**** by you above is neither of my cellphone numbers. i have 2 vodacom contracts and the number you gave is neither of them. You obviously have the wrong number and person
AC
Andre C's update19 Dec 2017, 12:11
Reviewer Update
and yet again i am awaiting feedback ..... PATHETIC! i am so furious.
AC
Andre C's update19 Dec 2017, 17:20
Reviewer Update
and still waiting! whoever responded above this morning had the wrong number and then obviously wrong person! VODACOM PLEASE FIX THIS MESS AND DELIVER NY PHONE IMMEDIATELY! PATHETIC !!!!!! YOU SHOULD BE ASHAMED OF YOUR CUSTOMER SERVICE!
AC
Andre C's update20 Dec 2017, 08:24
Reviewer Update
can someone from Vodacom please get back to me. this is becoming ridiculous.
AC
Andre C's update22 Dec 2017, 07:32
Reviewer Update
AND I AM STILL WAITING!!!!!!!! VODACOMS EMPLOYEES ARE THE WORST! YOUR SERVICE IS DISGUSTING! why can no one just assist me and respond. The idiot above had the wrong details and just decided to ignore me.