10 days After complaint, still no joy!!

Item: Vodacom
Rating: 2
Author: Margaret M

After requesting an itemized billing statement from Vodacom more than 10 days ago because I couldnt retrieve it myself online as their website claims you can, I have still not received the requested statement. Even though it is now 11 days after month end!! Surely you need to invoice and send statements for the previous month at least 10 days after?

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Replies (1)

Vodacom's replyOfficial

12 May 2015, 08:39

Hello ThembiMs,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Vodacom's reply12 May 2015, 08:39

Official

Hello ThembiMs,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team