1 reviews | Active since Dec 2016

02 Dec 2016, 18:31

10.000.00 Rand Data Bill

<p>After several years of living in Europe I continue to make use of a Vodacom cellular phone contact, only to be utilised when traveling to visit friends and family in South Africa.</p> <p> </p> <p>Since opening the account I have had several unreasonable data bills. However, always settled them to avoid dealing with Vodacom call centres and unhelpful staff.</p> <p> </p> <p>In October 2016 I traveled to South Africa and made use of my Vodacom cellular sim card. As always, I was fully aware of my data usage and whenever data depleted I made sure it was toped up immediately.</p> <p> </p> <p>Yesterday I happened to log into my South African bank account and noticed a direct debit of R10.981.60...</p> <p> </p> <p>Vodacom, could you please elaborate?</p> <p> </p> <p>Please contribute to this petition if you have had a similar experience with Vodacom South Africa.</p>

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Replies (2)
Vodacom
Vodacom's reply03 Dec 2016, 08:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Dec 2016, 08:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team