1 year later after complaining, query still unresolved.

I took up a contract with Vodacom in January 2019. The phone barely worked for a week and I started having connection issues. The customer care consultants were of no use to me as they also did not understand what the problem could be on a brand new phone.

1 year later, I am unable to connect to 4G. The network is always down and indicates "No service" at the top left corner of the screen. Why am I paying for a contract phone when I'm literally in possession of a phone with no network connectivity.

I need someone to urgently resolve this matter.