1 Week Later, Still No Feedback

I posted on HelloPeter and Facebook about a week ago due to bad service. Got a comment on my HelloPeter post that they had sent me an email, but I got nothing. Got a call yesterday while I was in a lecture, asked them to call me in an hour after the lecture was done. Got an email confirming someone would contact me after the hour and 24 hours later I have gotten no response. In the mean time, I have also lost half a gig of data. Very upset, and seeings as my contract comes to an end at the end of the month, Im very hesitant to upgrade or renew.