AH
Audrey H

1 reviews | Active since Mar 2009

05 Oct 2015, 11:23

1 week and still no activation

2 weeks ago, I ordered a new contract. <br> I was supposed to receive the phone on Wednesday but it only arrived on Thursday. I called and spoke to Pulani to get the full T&C's regarding the one month free contract if the phone is not delivered on time. She was supposed to call me back but never did...<br> Then I called back to get my number ported from Cell C to Vodacom. I spoke to someone [dont have the name] who advised it would be done between 5 and 8. Nothing happened so I called back on Friday, I spoke to Siphiwe who told me it would be done between 5 and 8. Same thing - nothing happened. <br> On Saturday morning, I called back and spoke to most probably the rudest agent - Charmaine. She said that she could not help as there was no porting on weekend. I asked to speak to a Team Leader to find out why it was not done the 2 previous day and she said that there was no Team Leader, no manager no one in charge on weekend. <br> And she then transferred me to the survey voicemail. I called back and she answered the phone again. As she heard my name, she put down the phone. <br> It is now Monday and I am still on Cell C and I still have to buy credit to stay connected, which means that I am wasting

0
Replies (1)
Vodacom
Vodacom's reply05 Oct 2015, 12:17
Official
Hello aucovahe,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM