1 reviews | Active since Mar 2009
1 week and still no activation
2 weeks ago, I ordered a new contract. <br> I was supposed to receive the phone on Wednesday but it only arrived on Thursday. I called and spoke to Pulani to get the full T&C's regarding the one month free contract if the phone is not delivered on time. She was supposed to call me back but never did...<br> Then I called back to get my number ported from Cell C to Vodacom. I spoke to someone [dont have the name] who advised it would be done between 5 and 8. Nothing happened so I called back on Friday, I spoke to Siphiwe who told me it would be done between 5 and 8. Same thing - nothing happened. <br> On Saturday morning, I called back and spoke to most probably the rudest agent - Charmaine. She said that she could not help as there was no porting on weekend. I asked to speak to a Team Leader to find out why it was not done the 2 previous day and she said that there was no Team Leader, no manager no one in charge on weekend. <br> And she then transferred me to the survey voicemail. I called back and she answered the phone again. As she heard my name, she put down the phone. <br> It is now Monday and I am still on Cell C and I still have to buy credit to stay connected, which means that I am wasting
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
