1 reviews | Active since Jul 2017
-1 Vodacom for service and transparency!
I took out a new contract with Vodacom recently and noticed that calls coming in is showing as unknown. I phoned "customer service" thinking it could be a setting that is wrong on the phone that I am paying R559.00 a month for on contract, to my surprise I was told I needed to pay an extra R10 a month just to be able see who is phoning me. R559.00a month is ALREADY extra on my part. This is the first time I am experiencing this with any network. Is this even legal? Besides the fact that this was never brought to my attention when signing up for this contract. What a bad attempt in ripping people off
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team