NZ
Nokuthula Z

1 reviews | Active since Jul 2018

24 Jul 2018, 13:38

1% VAT increase changes my contract agreement

Vodacom is continuously debiting my account with different amounts , every month my contract increase when u call their call Centre they will tell u its 1% VAT increase, How can a contract of R299.00 per month increase to R371.00 after year of having a phone. the phone is 1 year old and I don't understand how its value appreciates. how can 1% of VAT increase be equivalent to 71.00 . This is really bad service because they don't even contact you and let you know.

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2018, 14:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team