1 star is very generous

I made a online purchase and got confirmation of delivery on the 28th of November. Today is the 2nd December and I still not have my package, I have been trying to follow up but I can get through and speak to an agent. I tried to call skynet multiple times but to no avail. Why is Vodacom still using Skynet because their service is very poor!! No way a company as big as vodacom is using such an unreliable courier company, terrible experience.